How Does Job Scheduling Software Assist Field Technicians?

No matter which industry you belong to, scheduling, dispatching, and managing field technicians has always been challenging! Fieldwork dispatching or resource allocation is a complex process that consumes a lot of time, may be prone to errors and even lead to misconceptions. In a recent article by McKinsey & Company, they stated “Optimizing schedules is one of the most challenging of all optimization problems.”

Primary Challenges Field Service Business Encounters

Handling field operations is always a nightmare for field services business and when it comes to job scheduling and dispatching field technicians, they face horrible obstacles!

Let’s discuss some of the common yet important hurdles–

1. Delay in Scheduling Jobs: Manual processes often hinder scheduling jobs in real time. Due to the tech limitations, it became tough and tiring to schedule any job and take quick action against the request. This increases the deprivation time and eventually slows down the process.

2. Struggling in Dispatching Fieldworkers: Handling remote staff creates chaos! Businesses that work with fieldworkers experience inflexible schedules, and difficulties assigning skillful and nearest fieldworkers and accomplishing work orders in the shortest time.

3. Lacking Real-Time Control: The back office team feels FOMO while directing the remote workers. Not having enough details about the job, location of the fieldworker, time travelled and on-site hassles feels like sitting idle with folded hands. With manual processes, both teams can’t sync on one page.

Perks of Having Service Scheduling Software

On-demand tech revolutionized the field service industry. A study found that almost 52% of businesses still use manual approaches for their work, but the market for service scheduling software is rapidly increasing. A comprehensive service dispatcher software is a combination of all the below-mentioned features-

1. Drag-n-Drop to Schedule Jobs: A complete software for field service business designed to ease down the job scheduling process by simply dragging the dropping the jobs. Service scheduling software uses a Graphical User Interface (GUI) which makes it easier for the team to view all the details including assigned jobs, pending work, availability of the field workers and equipment.

2. Push Notifications: Automatic reminders or alerts through a software keep the field technicians updated about any job event, or upcoming service dates and send notifications for routine tasks. This also reduces the chances of human errors in booking field workers as all these can be done through a mobile app.

3. Work Order Management: Get full control over the work order management lifecycle.

Gain all information including job engagement time, arrival time and simply job schedule and ad-hoc assignments.

4. Faster Technician Dispatch: The key part of any field service business is the dispatching of technicians. To speed up the dispatching process a service scheduling software automates the field technician management by making instant decisions of available data.

5. Real Time Chat: A seamless chatting platform allows fieldworkers to stay at the same page with the back office. It also improves customer satisfaction as everyone is connected through a communication channel.

How does EyeOnTask job scheduling software help in achieving business goals?

EyeOnTask helps field industries to control all the business processes at their fingertips. With an easy-to-use interface users easily manage workflow and provide end-to-end transparency.

This simplified model eliminates unnecessary steps that are required to accomplish any job and offers convenience, clarity, and coordination.

Final Words

Job Dispatching and scheduling software for field service business makes business operations faster, and easier and helps to make quick decisions on the field.

If you are searching for scheduling software for a field service business, EyeOnTask offers a premium solution. With numerous features, eyeontask.com offers customization, great customer support and all that at pocket-friendly rates. Register yourself today!